inteligenTIC Solutions

Managed IT Support & MSP Plans

Optimize your business with proactive, secure, and fully managed IT services — all under one monthly plan.

A Managed Service Provider (MSP)

goes beyond external tech support. It’s your strategic IT partner — managing, optimizing, and protecting your entire digital infrastructure. With 24/7 support, cloud integration, security monitoring, and predictable pricing, our MSP plans are designed to keep your business running efficiently and securely.

“Focus on growth — we’ll handle the tech.”

Do You Need an MSP?

🎯 Then you need Inteligentic MSP.

Advantages of MSP

Cost control

with fixed monthly rate or for services provided.

Risk minimization

with access to up-to-date security tools and practices.

24/7

technical support.

Comprehensive management

of the technological platform.

Service levels

Corrective

Collection, classification and resolution of incidents.

Predictive

Constant monitoring to minimize incidents.

Preventive

Periodic reviews and updates to prevent issues.

Evolutionary

Ongoing advisory for continuous IT improvement.

Our MSP Services

IT Monitoring & Security

✔ 24/7 server and device monitoring
✔ Antivirus and threat detection
✔ Security policies enforcement

Remote IT Support & Maintenance

✔ Remote troubleshooting
✔ Patch updates & optimization
✔ Speed/performance boost

Cloud Computing

✔ Hybrid environments (on-prem + cloud)
✔ Microsoft 365 + backup integrations

Backup & Recovery

✔ Secure cloud backups
✔ Rapid disaster recovery

Networks & Servers

✔ VPN, firewall, WiFi
✔ Physical/virtual servers
✔ Infrastructure diagnosis
✔ Server migrations

Software Licenses

✔ Microsoft 365, Bitdefender, QuickBooks
✔ Centralized license management

Technology Reseller Services

Authorized & Trusted Tech Reseller

As part of our Managed Services, we offer direct access to top-tier hardware and software from leading brands — with competitive pricing and professional guidance.

🖥️ Hardware & Devices:
DELL, HP, Brother, Microsoft Surface, and more.

🔑 Software & Licenses:
Microsoft 365, Windows Server, Bitdefender, QuickBooks, and others.

 

🎯 Why buy with us?

  • Competitive business pricing

  • Pre-configured & delivered

  • Support included (setup, maintenance)

  • Fully integrated with your MSP or Cloud solution

  • No reseller markups — just value

💡 Whether you’re outfitting a new office, replacing old equipment, or purchasing licenses for your growing team, we help you choose the right tools and take care of the configuration for you.

Our Experience

+25

years of experience

+100

servers managed

+1000

tickets handled yearly

Our clients trust us because we deliver long-term value, not just one-time fixes. From startups to large-scale operations — we’ve seen and handled it all.

Keep Your Business Running Smoothly with Inteligentic’s Monthly IT Maintenance Plans

Pricing

Choose your best plan.
Fixed monthly pricing with no surprises.

Starter

$250/month
  • 5 Devices Covered
  • Remote HelpDesk (3x/mo · 30min)
  • On-site Support (Miami only)
  • Patch Management
  • License Management
  • Monitoring 24/7
  • Antivirus
  • Monthly Reports
  • SLA Response Time 8 HRS
  • Strategic Advisory

Business

$600/month
  • 10 Devices Covered
  • Remote HelpDesk (Unlimited | business hours)
  • On-site Support (Miami only)
  • Patch Management
  • License Management
  • Monitoring 24/7
  • Antivirus
  • Monthly Reports
  • SLA Response Time 4 HRS
  • Strategic Advisory

Enterprise

$1000/month
  • 25 Devices Covered
  • Remote HelpDesk (Unlimited)
  • On-site Support (2 visit/mo. up to 2 hours just Miami area)
  • Patch Management
  • License Management
  • Monitoring 24/7
  • Antivirus
  • Monthly Reports
  • SLA Response Time 2 HRS
  • Strategic Advisory

🎯 Need a custom plan?
Let’s build one tailored to your company.

What’s Included (and What’s Not)

All our monthly IT support plans are designed to deliver peace of mind, operational continuity, and predictable costs. Each plan includes remote HelpDesk support for common day-to-day IT issues such as troubleshooting computers, printers, network connectivity, email access, and configuring existing software. Antivirus management, security patch updates, performance monitoring, and backup supervision are also part of the service. All support is delivered remotely by our Miami-based team.

However, these plans do not cover larger-scale implementations. Projects such as email or server migrations, the installation of new systems or servers, advanced integrations, custom software development, scripting, or infrastructure changes are not included. These services are quoted separately as custom engagements.

Plan Usage & Fair Limits

In the Starter Plan, clients are entitled to three remote support tickets per month, with each ticket covering up to 30 minutes of assistance during business hours (EST). This plan is ideal for businesses that require occasional support but want the peace of mind of having a trusted tech partner available.

For clients on the Business and Enterprise Plans, remote support is unlimited during business hours, Monday through Friday from 9:00 AM to 6:00 PM EST. This unlimited support applies specifically to standard IT incidents as defined above. While the support is unlimited, fair use policies apply. Excessive or inappropriate use may lead to a review and adjustment of the plan to ensure proper balance and service quality.

On-Site Support (for South Florida Clients)

Enterprise clients located in the South Florida area, specifically in Miami-Dade or Broward counties, are eligible for on-site technical assistance in cases where remote support is not sufficient to resolve the issue. These visits are included as part of the Enterprise plan, with a limit of up to two on-site visits per month, each lasting up to two hours. Visits must be scheduled in advance unless a critical emergency occurs. Additional visits or time beyond the included coverage will be billed separately.

Plan Terms

All plans are monthly with no long-term commitment required. You may upgrade, downgrade, or cancel your plan at any time with a 30-day notice. Billing is issued monthly and prepaid. If your business requires custom service levels, we also offer fully tailored enterprise solutions to meet your unique needs.

Virtual CTO on Retainer
Strategic IT Leadership for Growing Businesses

Expert guidance, technology roadmaps, and executive-level decisions—without the full-time hire.

Do You Need an MSP?

Essential

$800/month
  • 1 virtual session (45 min) per month
  • Annual technology review & strategic recommendations
  • Unlimited support via email
  • Review of current software stack & cloud tools
  • Security and risk overview (basic checklist)

Essential

$3000/month
  • Up to 4 hours/month of strategic consulting
  • Monthly IT roadmap review & progress tracking
  • Hands-on support with vendor negotiations & selection
  • Full digital transformation guidance
  • Cloud infrastructure & cybersecurity strategy

Note: This IT Advisory service does not include hands-on technical support, infrastructure implementation, software development, server or network maintenance, vendor management (unless specified in the Premium plan), or emergency response. For operational IT support, consider combining this service with one of our MSP Support Plans or request a custom solution tailored to your business needs.

🚀 Let’s protect and scale your business — together.

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