goes beyond external tech support. It’s your strategic IT partner — managing, optimizing, and protecting your entire digital infrastructure. With 24/7 support, cloud integration, security monitoring, and predictable pricing, our MSP plans are designed to keep your business running efficiently and securely.
with fixed monthly rate or for services provided.
with access to up-to-date security tools and practices.
technical support.
of the technological platform.
Collection, classification and resolution of incidents.
Constant monitoring to minimize incidents.
Periodic reviews and updates to prevent issues.
Ongoing advisory for continuous IT improvement.
✔ 24/7 server and device monitoring
✔ Antivirus and threat detection
✔ Security policies enforcement
✔ Remote troubleshooting
✔ Patch updates & optimization
✔ Speed/performance boost
✔ Hybrid environments (on-prem + cloud)
✔ Microsoft 365 + backup integrations
✔ Secure cloud backups
✔ Rapid disaster recovery
✔ VPN, firewall, WiFi
✔ Physical/virtual servers
✔ Infrastructure diagnosis
✔ Server migrations
✔ Microsoft 365, Bitdefender, QuickBooks
✔ Centralized license management
🖥️ Hardware & Devices:
DELL, HP, Brother, Microsoft Surface, and more.
🔑 Software & Licenses:
Microsoft 365, Windows Server, Bitdefender, QuickBooks, and others.
🎯 Why buy with us?
Competitive business pricing
Pre-configured & delivered
Support included (setup, maintenance)
Fully integrated with your MSP or Cloud solution
No reseller markups — just value
💡 Whether you’re outfitting a new office, replacing old equipment, or purchasing licenses for your growing team, we help you choose the right tools and take care of the configuration for you.
All our monthly IT support plans are designed to deliver peace of mind, operational continuity, and predictable costs. Each plan includes remote HelpDesk support for common day-to-day IT issues such as troubleshooting computers, printers, network connectivity, email access, and configuring existing software. Antivirus management, security patch updates, performance monitoring, and backup supervision are also part of the service. All support is delivered remotely by our Miami-based team.
However, these plans do not cover larger-scale implementations. Projects such as email or server migrations, the installation of new systems or servers, advanced integrations, custom software development, scripting, or infrastructure changes are not included. These services are quoted separately as custom engagements.
In the Starter Plan, clients are entitled to three remote support tickets per month, with each ticket covering up to 30 minutes of assistance during business hours (EST). This plan is ideal for businesses that require occasional support but want the peace of mind of having a trusted tech partner available.
For clients on the Business and Enterprise Plans, remote support is unlimited during business hours, Monday through Friday from 9:00 AM to 6:00 PM EST. This unlimited support applies specifically to standard IT incidents as defined above. While the support is unlimited, fair use policies apply. Excessive or inappropriate use may lead to a review and adjustment of the plan to ensure proper balance and service quality.
Enterprise clients located in the South Florida area, specifically in Miami-Dade or Broward counties, are eligible for on-site technical assistance in cases where remote support is not sufficient to resolve the issue. These visits are included as part of the Enterprise plan, with a limit of up to two on-site visits per month, each lasting up to two hours. Visits must be scheduled in advance unless a critical emergency occurs. Additional visits or time beyond the included coverage will be billed separately.
All plans are monthly with no long-term commitment required. You may upgrade, downgrade, or cancel your plan at any time with a 30-day notice. Billing is issued monthly and prepaid. If your business requires custom service levels, we also offer fully tailored enterprise solutions to meet your unique needs.
Note: This IT Advisory service does not include hands-on technical support, infrastructure implementation, software development, server or network maintenance, vendor management (unless specified in the Premium plan), or emergency response. For operational IT support, consider combining this service with one of our MSP Support Plans or request a custom solution tailored to your business needs.