Goes beyond simply being external technical support. It works as a strategic partner that manages and optimizes a company’s technological infrastructure. This proactive approach involves anticipating potential problems, maintaining secure and up-to-date systems, and providing ongoing advice to improve operational efficiency. By adopting a monthly subscription model, customers not only get 24/7 technical support, but also predictable cost control and a strong technology foundation that drives their long-term success.
Keep your tech infrastructure secure, optimized, and running smoothly with our monthly IT support and maintenance plans.
At Inteligentic Solutions, we understand that technology is the backbone of your business. That’s why we offer plans designed to deliver proactive support, preventive maintenance, and IT security, minimizing risk and maximizing performance.
Bitdefender provides cybersecurity solutions with leading security efficacy, performance and ease of use to small and medium businesses, mid-market enterprises and consumers. Guided by a vision to be the world’s most trusted cybersecurity solutions provider, Bitdefender is committed to defending organizations and individuals around the globe against cyberattacks to transform and improve their digital experience.
• SCRUM and ITIL for technological development and practices.
• Experts in technologies such as Microsoft Azure, AWS, Bitdefender, and more.
Collection, classification and resolution of incidents.
Constant monitoring to minimize incidents.
Periodic reviews to keep systems in perfect condition with proactive tech support
Advice for continuous improvement with scalable and flexible plans
The technical support included in our plans covers daily IT incidents, such as troubleshooting for PCs, printers, networks, email services, basic configurations, and installed software. Not included are new implementations, data migrations, new server installations, advanced integrations, custom developments, scripting, or infrastructure changes, which will be quoted separately as additional services. In the Starter Plan, each ticket covers up to 30 minutes of remote support. In the Business and Enterprise Plans, remote support is unlimited during business hours, applying exclusively to standard IT incidents as defined above.
Schedule your e-meeting to get your first free consultation.
If you have a problem or emergency and need a solution NOW, please submit a support ticket in our HelpDesk and you will receive support as soon as possible