Managed Service Provider (MSP)

Goes beyond simply being external technical support. It works as a strategic partner that manages and optimizes a company’s technological infrastructure. This proactive approach involves anticipating potential problems, maintaining secure and up-to-date systems, and providing ongoing advice to improve operational efficiency. By adopting a monthly subscription model, customers not only get 24/7 technical support, but also predictable cost control and a strong technology foundation that drives their long-term success.

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Indicators that you need an MSP

  • Frequent interruptions and excessive downtime.
  • Unsatisfactory results due to lack of support and service.
  • High IT expenses due to hourly rates and small cumulative expenses.
  • Risks of cyber attacks and data loss.
  • Insufficient internal resources for maintenance and updates.
  • Preference for a fixed monthly cost and minimizing downtime.

Advantages of MSP

  • Cost control with fixed monthly rate or for services provided.
  • Risk minimization with access to up-to-date security tools and practices.
  • 24/7 technical support.
  • Comprehensive management of the technological platform.
  • Constant IT advice.

Our services on MSP

Cybersecurity

From antivirus to 24/7 monitoring and threat detection.

Backup and Recovery

Restoring data in cases of disaster or ransomware.

Software Licenses

Including Office365 for productivity and collaboration.

Network Management

Maintaining systems online and running

Cloud Computing Solutions

Money-saving alternatives compared to physical hardware.

Audits and Evaluations

They understand the IT situation before making strategic decisions.

Because security comes first
Inteligentic becomes a Bitdefender partner

Bitdefender provides cybersecurity solutions with leading security efficacy, performance and ease of use to small and medium businesses, mid-market enterprises and consumers. Guided by a vision to be the world’s most trusted cybersecurity solutions provider, Bitdefender is committed to defending organizations and individuals around the globe against cyberattacks to transform and improve their digital experience.

Inteligentic's MSP in numbers

+20

More than 20 years of experience

+100

Management of more than 100 servers & service to more than 2,000 users

+1000

Management of more than 1,000 tickets annually

Methodologies and Expert Professionals:

• SCRUM and ITIL for technological development and practices.
• Experts in technologies such as Microsoft Azure, AWS, Bitdefender, and more.

Service levels

Corrective

Collection, classification and resolution of incidents.

Predictive

Constant monitoring to minimize incidents.

Preventive

Periodic reviews to keep systems in perfect condition.

Evolutionary

Advice for continuous improvement.